Background: From Delays to Delivery
When this internationally acclaimed sustainable bag company joined forces with TCB, they were coming off a tough run: delayed retail shipments, inconsistent warehouse coordination, and increasing vendor compliance issues were putting stress on their brand momentum in North America.
They needed more than a fulfillment center.
They needed a strategic logistics partner who could think globally, act locally, and move with the same intention they built into every product.
The Challenge: Global Goods, Domestic Expectations
The complexity was real:
- Global imports with shifting tariffs and routing variables
- High-volume DTC alongside compliance-heavy retail programs
- Boutique-level customer expectations paired with big-box retail demands
- A return management model requiring both efficiency and brand alignment
To scale in North America, the brand needed a partner who could orchestrate these moving pieces with precision — and move quickly enough to win back retailer confidence.
The Solution: Precision Logistics, Global Perspective
TCB stepped in to not only manage logistics — but to rebuild confidence across the entire delivery chain. Together, we:
- Took over global import operations — managing ocean freight, customs, and tariffs across multiple regions
- Built a flexible warehousing system — capable of handling both DTC fulfillment and strict retail routing guides
- Ensured vendor compliance — working closely with domestic retailers to hit every shipping window, paperwork requirement, and delivery spec
- Established full return management — blending speed with a branded experience that matched the client’s sustainability and customer service values
- Scaled fulfillment volume 4x in year one — all while reducing missed deadlines and improving delivery precision across the board
Most importantly, TCB became an extension of their operations — allowing the client to focus on storytelling and brand growth, knowing that every order, shipment, and pallet movement was covered.
Results: Boutique Precision at Big Box Scale
What started as a recovery effort quickly became a strategic advantage:
- North American retail partners regained confidence through clean execution
- DTC fulfillment matured with speed, branded packaging, and reverse logistics
- Tariff management and global imports were centralized and optimized
- A single operating system brought structure, visibility, and dependability to a formerly fragmented supply chain
From retail expansion to international coordination, TCB became the logistics brain behind their U.S. growth strategy.
Got Bag Comment
“They didn’t just fix fulfillment — they built a system that gave us room to grow. Every retail window, every DTC shipment, every import — executed with precision and care.”
— Case Davis
Vp of Logistics / Supply chain
