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Privacy Policy

Effective Date: January 1, 2024

Last Updated: Dec 12, 2024

TCB Global (“Company,” “we,” “us,” or “our”) operates the website https://tcb3pl.com (the “Site”) and provides transportation, logistics, and related services (collectively, the “Services”). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our Site or use our Services.

By accessing the Site or utilizing our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue your use of our Site and Services.

1. Information We Collect

We collect various types of information to provide and improve our Services:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Mailing or billing address

  • Payment details

  • Identification documents (if required for customs or regulatory compliance)

b. Non-Personal Information

  • IP address

  • Browser type and version

  • Device information

  • Geographical location

  • Website usage data (e.g., pages visited, time spent on the Site)

c. Information Specific to Shipping and Logistics

  • Shipment details (e.g., origin, destination, and contents)

  • Tracking information

  • Customer and recipient information

d. Marketing and Communication Data

  • Preferences for receiving marketing materials

  • Interaction data from emails, social media, or advertisements

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and manage our Services

  • To process orders and shipments

  • To comply with legal and regulatory requirements (e.g., customs documentation)

  • To improve our Site and Services

  • For marketing and promotional purposes

  • To communicate with you about your account or inquiries

  • For fraud prevention and security

3. Legal Bases for Processing (if applicable under GDPR)

We rely on the following legal bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests (e.g., improving our services, fraud prevention)

  • Consent (where required for marketing communications)

4. Disclosure of Information

We may share your information in the following scenarios:

a. With Service Providers

We partner with third-party providers for shipping, payment processing, IT services, marketing, and other operational needs. These providers are contractually obligated to protect your information.

b. For Legal and Regulatory Compliance

We may disclose information to law enforcement, customs authorities, or other regulatory bodies to comply with applicable laws.

c. In Business Transactions

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. A2P Compliance

For SMS and automated communication (Application-to-Person or A2P messaging):

  • By providing your phone number, you consent to receiving SMS communications from us for transactional and marketing purposes.

  • You can opt-out at any time by replying “STOP” to any message or contacting us directly.

  • Standard messaging rates may apply.

6. Marketing and Social Media

We may use your information to send promotional materials via email or other channels. You can opt-out by clicking the “unsubscribe” link in our emails or contacting us at Sales@tcb3pl.com.

Our Site and Services may include social media features (e.g., sharing buttons). Interactions with these features are governed by the privacy policies of the respective platforms.

7. Data Security

We employ industry-standard security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Retention of Data

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal information.

  • Opt-Out: Opt-out of marketing communications.

To exercise your rights, contact us at Sales@tcb3pl.com or (702) 478-8633.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

11. International Users

If you access our Site or Services from outside the United States, please note that your information will be transferred and processed in the United States, where data protection laws may differ from those in your jurisdiction.

12. Updates to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

13. Contact Us

For questions or concerns about this Privacy Policy, please contact us: