They were navigating an exit from a fulfillment partner that had fallen short on visibility, inventory integrity, and delivery confidence.
With seasonal retail orders looming, containerized goods arriving, and over a hundred unique routing guides in play, the clock was ticking. They needed a partner who could step in fast, clean up the backend, and get them retail-ready without missing a beat.
The Challenge: Volume, Velocity, and Vendor Compliance
Crab Grab’s fulfillment and distribution model is fast-moving and high-touch:
- Hundreds of SKUs across gloves, mitts, and accessories
- Over 400 retail orders in a single peak month
- 115+ retailer-specific routing guides
- Zero tolerance for chargebacks or delivery misses
- Complex container inbounds and high-volume restock cycles
- Manufacturer defect management and re-tagging as needed
Deadlines were tight, vendor expectations were strict, and inventory control had to be flawless.
The Solution: Restore, Streamline, and Scale
TcB hit the ground running — building a customized fulfillment and distribution model that handled everything from intake to order execution with retail-grade accuracy.
Key support included:
- Inbound container management: unloading, receiving, and slotting complex inbound SKUs with traceable workflows
- Retail & B2B fulfillment: executed over 400 retail orders in a single peak month with zero chargebacks
- Retailer routing guide compliance: built a QC protocol around 115+ vendor-specific guidelines to ensure 100% compliance
- Re-tagging & repair support: managed product issues with light assembly and remediation services prior to outbound movement
- DTC fulfillment layer: launched seamless eCommerce fulfillment to support seasonal spikes and promotional drops
- Ongoing inventory visibility: provided real-time status, adjustments, and operational oversight throughout the transition and beyond
Results: Operational Clarity Meets Action Sports Culture
Crab Grab didn’t just avoid further breakdown — they leveled up. With TcB as their backend, they gained:
- Full control of inventory movement from container to consumer
- Clean execution across hundreds of retail relationships
- The ability to address product challenges without disruption
- Confidence to focus on brand growth and product innovation
- A true partner who delivers the detail behind the culture
Pull Quote
“We took over in the chaos and brought structure to the madness — so their brand could move with confidence, not caution.”
— Dawn Strout
Founder and CEO
