What OTIF Measures
On-Time
Orders ship within the promised SLA and reach the carrier on schedule.
In-Full
All items, units, and quantities are included with no shortages, substitutions, or backorders.
OTIF Formula:
(Orders shipped on-time AND in-full ÷ Total orders) × 100
Common Causes of OTIF Failures
- Inventory inaccuracies
- Missed cutoff times
- Carrier delays
- Inefficient slotting or warehouse flow
What Good OTIF Looks Like
- 99% – 100%: World-class
- 97% – 98%: Strong
- 95% – 96%: Acceptable
- Below 95%: Needs improvement
How to Improve OTIF
- Strengthen inventory accuracy
- Improve forecasting and labor planning
- Optimize pick/pack workflows
- Manage SLAs and carrier cutoffs
- Use real-time exception reporting
OTIF reflects the health and reliability of your fulfillment operation. When brands consistently ship on-time and in-full, they reduce cost, protect their reputation, and create a more predictable customer experience.
Ready to Improve your OTIF?
Connect with TCB Global to strengthen your on time, in full.
