At TCB Group, we help emerging and established brands build direct-to-consumer logistics systems that reduce cost, protect customer experience, and scale with demand.
Why DTC Logistics Requires a Different Approach
Unlike traditional B2B or wholesale logistics, DTC shipping is customer-facing. That means:
- Every shipment represents a customer experience touchpoint
- Accuracy and speed directly affect retention
- Return and refund policies influence brand loyalty
A missed delivery or damaged product isn’t just an operational issue—it’s a lost customer.
Key Elements of a High-Performance DTC Solution
1. Ecommerce Platform Integration
Your fulfillment system should integrate seamlessly with platforms like Shopify, WooCommerce, Amazon, or BigCommerce to automate order capture and sync inventory in real time.
2. Fast, Zone-Optimized Shipping
Today’s consumers expect 2- to 3-day delivery as the baseline. We help clients configure multi-node fulfillment strategies that position inventory closer to customers and lower last-mile costs.
3. Returns That Don’t Kill Your Margins
Return rates in DTC can exceed 20–30% in some industries. A solid DTC strategy includes:
- Pre-labeled return kits
- Smart return routing
- Automated disposition rules (restock, refurb, discard)
4. Unboxing Experience & Brand Protection
Packaging matters in DTC. Whether it’s custom inserts, eco-conscious materials, or simple protective packaging, we help brands deliver an experience that matches their marketing.
Common DTC Logistics Pitfalls (and How to Avoid Them)
|
Problem |
TCB Group Solution |
| Overselling due to stock errors | Real-time inventory integration & sync |
| Order delays in peak periods | Forecast-driven labor & pre-kitting strategies |
| High shipping costs | Zone optimization + rate shopping via TMS |
| Poor visibility or tracking | Branded tracking portals with live updates |
Pro Tip: Scale Before You Need To
If you’re fulfilling from one location and seeing growth, it’s time to explore regional warehousing and automation. Many DTC brands hit a wall when their sales outpace their infrastructure. Build your logistics to handle next-stage growth, not just today’s volume.
How TCB Group Helps DTC Brands Win
We provide:
- Scalable multi-node fulfillment strategy
- Real-time shipping rate management
- Kitting, subscription box, and value-added service capabilities
- Return processing and reverse logistics workflows
- Inventory forecasting tied to marketing and demand planning
Whether you’re shipping 200 orders a week or 20,000, we tailor fulfillment operations to support your customer experience and profit margins.
Contact TCB Group
East Coast Headquarters: 1051 Mary Crest Rd, Henderson, NV 89074
East Coast Phone: (702) 478-8633
West Coast Headquarters: 6843 Conway Rd #140, Orlando, FL 32812
West Coast Phone: (407) 449-2421
Email: Sales@tcb3pl.com
